Requirements

Annotations

The catalogue of requirements for the 5-Star Quality Certification is valid for one year starting with the 1st January and ending with the 31st December.

The Quality Stars are exclusive and hierarchical. Substitution of missing quality requirements by other criteria is not valid. Each additional star represents a higher quality standard.

Quality Stars are operator related, meaning that the certification includes a whole charter base (operator) with all its yachts, like a hotel with all its rooms. Differences between single yachts of a charter fleet are welcome as long as the required quality criteria for the relevant class is fulfilled.

The quality requirements catalogue is revised after each charter season in order to keep pace with the developments on the charter market. At the 1st November of each year the revised quality requirement catalogue for the next calendar year will be published.

5-Star Quality Requirements

Economic Operator (1-Star)

• 1.0 Operator undergoes yearly YachtCheck® certification.
• 1.1 Yacht charter activity registered according to the appropriate national laws.
• 1.2 Possess of originals of the following documents:
  - Exclusive management contracts for all not self-owned yachts
  - Matriculations and charter licence of the yachts according to the national laws.
  - Full cover insurances for all yachts
  - Liability insurances for all yachts.
• 1.3 Yacht is handed over to customer in accurately cleaned condition.
• 1.4 English spoken in office and at charter pier.
• 1.5 Own internet homepage that publishes company details and charter bases.
• 1.6 Check-in procedure guided by a detailed and structured inventory list.
• 1.7 Minimum Equipment Standard of 10% (YachtBooker Equipment Index: 1).

Standard Operator (2-Star)

• 2.0 Requirements for 1-Star Quality are fulfilled.
• 2.1 Payment security available.
• 2.2 Activity as a charter company since at least 2 years.
• 2.3 Client reception desk next to charter pier (max. 200 m) during check-in/check-out.
• 2.4 Qualified office phone attendance for agent and customer relations at least 8 working hours per day.
• 2.5 At least one staff member each 8 yachts during charter season.
• 2.6 Immediate return of security deposit after check-out or immediate regulation of all damage(s) which do not need an expertise.
• 2.7 Average booking situation at least:
  - 13 weeks per sailing yacht and year
  - 8 weeks per motor yacht and year.
• 2.8 Minimum Equipment Standard of 30% (YachtBooker Equipment Index: 3).

Advanced Operator (3-Star)

• 3.0 Requirements for 1 and 2-Star Quality are fulfilled.
• 3.1 Competent and service orientated company staff.
• 3.2 Profound yacht revisions before begin and after end of season.
• 3.3 Free mooring with electricity and water at the home pier over whole duration of charter (on customer demand).
• 3.4 Provisioning on demand to the charter pier (no extra delivery costs) or supermarket in less than 500 m distance.
• 3.5 Uniform clothing of company staff.
• 3.6 24 h hours emergency/service phone.
• 3.7 Daily weather report (in Marina or at charter pier).
• 3.8 Life vests for children (on customers demand).
• 3.9 Services for client transfer reservations (taxi, train or flights).
• 3.10 Sails not older than 3 years.
• 3.11 Minimum Equipment Standard of 50% (YachtBooker Equipment Index: 5).

Superior Operator (4-Star)

• 4.0 Requirements for 1 to 3-Star Quality are fulfilled.
• 4.1 Highly professional, disciplined and very service orientated staff.
• 4.2 Presentation of a damage report before departure.
• 4.3 Installed Gangways for all yachts.
• 4.4 Toilets and hot showers (daily cleaned, proven by cleaning list) next to charter pier (max. 400 m).
• 4.5 Internet access at charter pier or in accessible room for client.
• 4.6 Speed boat support for maintenance and emergencies.
• 4.7 Automatic Life vests.
• 4.8 Safety net (i.e. for children) on customers demand.
• 4.9 Welcome snacks and drinks for all charter guests.
• 4.10 Skipper briefing providing fundamental information about cruising area and security advices (on customers demand).
• 4.11 Yacht's deck and interior, surfaces and aggregates have immaculate condition due to separate maintenance procedure before each charter cruise.
• 4.12 Prepared beds with linen and pillows (of superior hotel standard).
• 4.13 Minimum Equipment Standard of 70% (YachtBooker Equipment Index: 7).

Premium Operator (5-Star)

• 5.0 Requirements for 1 to 4-Star Quality are fulfilled.
• 5.1 Pre-check-in-material: Individual and illustrated boat manual, Itinerary suggestions.
• 5.2 Skipper briefing providing fundamental information about cruising area and security advices in separate room (on customers demand).
• 5.3 Provisioning on request (delivery and storage on yacht for free).
• 5.4 Comfortable client lounge in walking distance (max. 400 m) from pier.
• 5.5 Baggage management: on board delivery, care of baggage in-between arrival and departure from charter base.
• 5.6 Personal cruise support (itinerary-planning, gale warnings, advices, restaurant / marina reservations, etc.).
• 5.7 Basic kit with kitchen and sanitary items (superior hotel standard).
• 5.8 Travel assistance (flight, hotel reservations, car rental reservations, etc.).
• 5.9 Minimum Equipment Standard of 90% (YachtBooker Equipment Index: 9).